Aioca Skin Studio Privacy Policy

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At Aioca Skin Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website and services. By booking an appointment with us or interacting with our website, you agree to the practices outlined in this policy.

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1. Information We Collect

We collect personal information necessary to schedule and manage appointments. This includes but is not limited to:

• Personal Identifiers: Full name, email address, phone number, billing address, and contact preferences.
• Payment Information: Credit card details used to reserve and pay for services.
• Appointment Details: Information about the services you book, including date, time, and preferences.

We do not collect or store sensitive personal information, such as health records, unless voluntarily provided for specific services (e.g., for treatments that require medical contraindications).

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2. How We Use Your Information

Your personal information is used for the following purposes:

• Appointment Management: To schedule, confirm, and manage your spa appointments.
• Communication: To send you appointment reminders, booking confirmations, or important updates about your services.
• Payment Processing: To securely process and store payment details, ensuring the reservation and completion of services.
• Service Improvement: To enhance the customer experience by personalizing services based on previous bookings and preferences.

We may also use anonymized data for internal purposes such as analytics to improve our service offerings and optimize customer interactions.

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3. How We Protect Your Information

We take data security seriously and use industry-standard measures to safeguard your personal information:

• Secure Payment Processing: Your credit card information is not stored on our servers. It is processed through a secure payment gateway that provides unique tokens for transaction purposes.
• Data Encryption: Any data you submit through our website or during appointment booking is encrypted and stored on secure servers.
• Limited Access: Only authorized personnel have access to sensitive information, and this access is restricted to what is necessary for completing services.

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4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your data with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors). These parties are contractually obligated to maintain the confidentiality and security of your data.
• Legal Compliance: If required by law, we may disclose your personal information to authorities or legal representatives in response to a lawful request.

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5. Your Rights and Choices

You have control over your personal information and can:

• Request Access: You may request to see what personal data we have collected about you.
• Update or Correct: If your personal details change, you may request updates or corrections.
• Request Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations (e.g., payment records).
• Opt-Out: You can choose to opt out of non-essential communications like promotional emails.

To exercise any of these rights, please contact us via phone or email. We will respond to your request as soon as possible, typically within 30 days.

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6. Automated Appointment Reminders

For your convenience, we use automated appointment reminders sent via email and SMS. These reminders include information about your upcoming appointment and require confirmation by clicking "confirm." Note that replies to these reminders will not be accepted for cancellations or rescheduling—please follow the instructions outlined in our Cancellation Policy.

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7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to:

• Enhance User Experience: Cookies help us remember your preferences for faster and smoother interactions on future visits.
• Analytics: We collect non-personal data such as browser type, device information, and IP address to improve our website's functionality and understand visitor behavior.

You can modify your cookie preferences through your browser settings. Disabling cookies may impact your experience on our website.

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8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

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9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be communicated through our website, and your continued use of our services after these updates will constitute your acceptance of the changes.

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10. Contact Us

If you have any questions about this Privacy Policy, your personal information, or the practices of Aioca Skin Studio, please contact us at:

Aioca Skin Studio
1863 Mansfield Ave, Los Angeles, CA 90019
Phone: (310) 730-0051
Email: [Insert Email Address]

Thank you for choosing Aioca Skin Studio. Your privacy is important to us, and we are committed to protecting it.

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